We hope you will be highly satisfied with any product purchased from us but if you need to return an item to us then we aim to make it as quick and convenient as possible.
If an item is being returned for credit/repair/replacement then you MUST first call to obtain a Returns Authorisation Number.
No returns will be accepted by our Warehouse without a Returns Authorisation number.
Please phone: 44 (0)845 8350255 to obtain a Returns Authorisation Number for your item.
Any item may be returned for any reason within 14 days of the date of dispatch so long as it remains in its original/saleable/unused condition for a full item refund.
If you receive a product with a fault on it then you must notify us in writing in 5 working days of receipt.
We reserve the right to repair or replace any item at our discretion. No replacements can be sent until we have evaluated the original product. If the original product is found to be faulty we will return the repaired item or replacement at our cost.
This does not affect your statutory rights. Any goods returned to us in unsuitable packaging will not receive a refund. It is the customer's responsibility to ensure goods being returned arrive back to us in a saleable condition. We will charge for any damaged sustained in transit or whilst in your possession. Please include your name, address and returns authorisation number with any goods returned.